This list shows all primary claims that contained a status code of 19 (Transferred to Secondary Payer) and the patient record had no Secondary or Tertiary insurance on file. The crossover carrier is identified along with their crossover ID. PLEASE NOTE – where a secondary claim has come in already, the payer on that claim is listed as well as a link to the claim itself so that you can obtain the Secondary Insurance information and update the patient record. In many instances, that payer may be the same as the primary but they are showing that payment as a Secondary claim.
Once the patient’s records have been updated with the secondary insurance information, they will be removed from this list. The patient accounts are checked every night for any changes. You can also make a note and remove the record once corrected.